This Privacy Policy explains how desk gaming collects, uses, stores, and protects the personal information of players in the Philippines. We are committed to handling your data responsibly and in line with applicable Philippine data privacy laws. Please read this page carefully so you understand exactly what information we hold and how it is used on our platform.
This Privacy Policy applies to all personal information collected by desk gaming when you register an account, make deposits or withdrawals, use our platform, or contact our support team. It covers how we collect your data, why we need it, who we may share it with, and how long we keep it. By using the desk gaming platform, you agree to the practices described in this policy. If you have any questions about how your data is handled, you can reach our support team at any time or visit the FAQ page for quick answers.
When you register on desk gaming, we collect personal details such as your full name, date of birth, email address, mobile number, and any government-issued identification required for account verification. We also collect financial information related to your deposits and withdrawals, including your preferred payment method and transaction history, so that we can process your requests accurately and securely. When you use our platform, we automatically collect technical data such as your device type, browser, IP address, and session activity to help us maintain platform security and improve your experience. We may also collect information you provide when you contact our support team, including the content of your messages and any attachments you send. All information collected is used only for the purposes described in this policy and is not shared with third parties for marketing or advertising purposes. You are responsible for ensuring that the information you provide is accurate and up to date, and you may update your details by contacting support at any time.
The personal information we collect is used primarily to operate your account, process your transactions in Philippine pesos, verify your identity, and provide you with access to the games and features available on the platform. We use your contact details to send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts — we do not send unsolicited promotional messages without your consent. Technical data collected during your sessions helps us detect unusual activity, prevent fraud, and ensure that the platform remains secure and stable for all Filipino players. We may use aggregated, anonymised data to analyse platform performance and improve the overall user experience, but this data cannot be used to identify you personally. Where required by Philippine law or by a regulatory authority, we may be obligated to process or disclose certain data, and we will always act in accordance with our legal obligations in such cases. Your data is never sold, rented, or traded to any third party for commercial purposes.
desk gaming may share your personal information with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary to perform those services. All third-party providers we work with are required to handle your data securely and in accordance with applicable data protection standards, and they are not permitted to use your information for any purpose beyond the service they provide to us. We may also disclose your information to government authorities, law enforcement agencies, or regulators in the Philippines if we are legally required to do so, or if we believe disclosure is necessary to protect the rights, safety, or property of our players or the platform. In the event of a business restructuring or transfer of ownership, your data may be transferred as part of that process, and you will be notified of any such change in advance. We do not share your personal information with advertisers, data brokers, or any other commercial third parties. Any sharing of data is always done with appropriate safeguards in place to protect your privacy.
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to ask for the deletion of your data in certain circumstances. You also have the right to object to the processing of your personal information and to withdraw your consent at any time, though this may affect your ability to use certain features of the platform. If you would like to exercise any of these rights, you can contact our support team and we will respond to your request within a reasonable timeframe in accordance with applicable law. You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. We take all data rights requests seriously and will work with you to resolve any concerns as quickly and transparently as possible. For more information about your rights under Philippine law, you may also refer to the official resources published by the National Privacy Commission.
We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law, regulatory obligations, or legitimate business purposes such as resolving disputes and preventing fraud. Once the applicable retention period has passed and there is no longer a legal or operational reason to keep your data, we will securely delete or anonymise it in accordance with our internal data management procedures. desk gaming uses industry-standard technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse, or disclosure, including encryption of sensitive data and access controls that limit who within our organisation can view your information. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and you also play an important role by keeping your login credentials confidential and logging out of your account when using shared devices. If you suspect that your account has been compromised or that your personal data has been accessed without authorisation, please contact our support team immediately so we can take appropriate action. We review our security practices regularly to ensure they remain effective and aligned with current best practices for data protection in the online gaming industry.
If you have any questions about this Privacy Policy or how desk gaming handles your personal information, our support team is ready to help. You can also check the FAQ page for quick answers to the most common questions from Filipino players. Your privacy matters to us, and we are committed to being transparent about how your data is used at all times.